How long will it take for an evaluation?
*There can be delays during the peak periods, please call for current time frame.
It usually take about 1-3 business days* to do the evaluation and send you an estimate,
if for some reason there is a delay we will let you know. Sometimes there are delays
on receiving, parts pricing & availability information from our distributors.
How long will it take to repair
my ... ?
Once we have been given the OK from you to proceed and sent payment for the repair(s) it will depend
on what needs to be done to it. If parts are required it will depend on where they have to come from.
We may have them in stock, facilitating a quick repair, or they may have to be ordered. If we can order
them from a distributor who has them in stock we can usually receive them within 1-5 working days.
After we receive the parts, we will finish the repair and ship it back to you with in 1 working day.
Please note: if for some reason we are not able to acquire the parts within 7 working days, we will
contact you to determine how you want us to proceed. You will be give the option of waiting for the
parts or cancelling the repair and receive a complete re fund. Thankfully, those situations are rare.
How much time do I have to make my payment?
We will hold a unit for 30 days after you have received an estimate or unit repaired notice via email or phone from us. After 30 days if we have not received your payment, then we will
begin charging a $2.00 per day fee for storage*. The key here again is communication. As soon as you know there will be a
delay on sending payment for your equipment you must contact us. We have procedures
which can reduce your storage charges. *$2/day storage fee will be applied to all repairs not paid for
after 30 days past date of completion, estimate or declined estimate. Any unit not paid for within 120 days of completion, estimate or declined estimate will become property of Spectronix.
What hours are you open?
Our shop hours are Monday-Friday
from 7:00am to 3:30pm PST and 10:00am to 6:30pm EST. Please call during regular shop hours.
What methods of payment do you accept?
You can pay for your repair by Credit card, VISA, Master Card, American Express, Discover
and checks, money orders or PayPal.
Question: Do you take credit cards directly over the phone?
Question: What is your PayPal email address to send payment.
Answer: Please send all PayPal payments to: firstname.lastname@example.org
If you have any questions please e-mail or call us.
Phone: Toll Free 1-866-206-2395 or (720)226-0787
PO's and Government Purchasing Information.
Terms and Conditions:
Spectronix/JustRepairs.com will only accept Purchase Orders (PO's) from the following
Any item(s) repaired with a PO must be delivered to that institution's place of business. Spectronix/JustRepairs.com will not ship a PO to a residential address.
- Government (all 3 levels)
- Schools, Colleges and Universities
If you wish to use a PO, please call us for more information and to setup account for a repair.
Please be sure to reference our Invoice number on your PO documentation.
Make your check/money order payable to Spectronix.
If there are no problems found with your unit.
Spectronix. Charges a $35.00 fee to cover the cost of handling and testing to make sure that it is good working order.
return shipping/delivery charges will be additional. To avoid this please make sure that the unit is non functioning, before sending your unit to us.